Feedback from our Customers

Feedback from visitors who joined my tours or a guided visit of Montecassino and the battlefields give me the opportunity to learn and improve. I am committed to using customer feedback to improve the services offered and focus on the needs of my guests. Below is just a small example of genuine feedback I have received from guests who used my services and who gratefully allowed me to share their experience with you. Some have also agreed, with permission, to allow future customers, to be contacted directly, so that you can be sure that you are dealing with a tour guide who cares and does everything possible to make your holiday a smooth and memorable experience.

4th October 2009

Dear Danila,

I would not wish to leave Italy without first paying tribute to you for the two-day tour of Cassino and Anzio on which you took me.

You somehow managed to combine a high degree of professionalism and expertise with personal warmth and an evident deep interest in your work.

I particularly appreciated your willingness to modify your 'standard' itinerary to cope with my interests.

Your tour was the highlight of my time in Italy!

Very best regards,

Malcolm Fletcher

malflet@westnet.com.au

We are a group of Irish men who visit World War 2 battle and historical sites each year. This year we visited Italy and the Lazio area to improve our rudimentary knowledge and understanding of what happened there over 60 years ago. Our guide was Dr Danila Bracaglia. She took us to many places during our 3 day stay. From Anzio beaches to Monte Cassino. From the ruined hillside town of San Pietro Infine to the German, Commonwealth and Polish cemetries.As well as beautiful restaurants where we were treated as if we were locals. We learned of the bravery and sacrifice of the soldiers in that campaign. We also learned about the brutality of the war and its effects on the Italian civilian population. Danila was patient, thorough and extremely well versed not just in the areas' World War 2 war history, but in its ancient history and its culture. On our last day she even arranged for us to attend a local mass to pray for those whose graves we had visited, as well as to pray for our own recently passed away. She was compassionate and passionate and it was our good fortune and pleasure to have chosen her as our guide. We recommend her very highly.

David Courtney

hover.ennis@eircom.net

Hi Danila -

I arrived back in Galway, on the west coast of Ireland, only last night (Friday), having flown into Dublin with David Rice late on Thursday night.

You gave us a really wonderful time in Italy. All of the places that we visited were most interesting and fascinating, each in its own individual way - whether it was the charm of the hilltop towns, or the poignancy of the cemeteries, or the impressive splendour of Monte Cassino. But the place that left the greatest impression on me was the haunting stillness of the deserted village of San Pietro Infine.

For us rain-soaked Irish the visit was greatly enhanced by the warmth of the Italian sun - and most especially, Danila, by the warmth of your own friendly personality.

For giving us such a good time, for answering all our many questions, for being so patient with us and for making us feel so welcome - many, many thanks, Danila.

Victor Davis

Dear Danila,

I would like to thank you, on behalf of my group, for the fabulous Tour you arranged for us. The organisation was 1st Class, and your description and narrative brought the various locations alive. We all had a wonderful week and the memories will live with us for a long time.

Thank you again.

Yours

Richard Hanson.

Rth346@aol.com

I must say that our tour of Monte Cassino and San Pietro was one of the highlights of our trip. To walk among the ruins of San Pietro and hear you discuss the veterans who had come back made the war much closer to us. The tour of Monte Cassino and the Abbey was great. We had plenty of time to see the abbey and the cemeteries, and your tour of the abbey museum was wonderful. Thanks again.

Steve Kramer

skramer@mail.hockaday.org

"Danila's heart and soul is in this area and that is reflected in her passion to show the best of now and history's worst. On our trip she was able to arrange private viewings of museums that were closed and we would have missed and our visit would have been poorer for it. We were never rushed and everything was at our pace even is that meant leaving at 9 am and not returning until 9 pm. You will struggle to find a more pleasant and knowledgeable guide."

Flight Lieutenant Craig Hodgskinson - Air Command, Royal Air Force High Wycombe, Buckinghamshire, United Kingdom

Danila,

Thank you once again for a wonderful day. Everyone in the group is still talking about our Montecassino Memorial tour. Your knowledge and clear explanations of the area and the war sites helped us see clearly the sacrifice made those many years ago. Especially meaningful was the visit to the Memorial Museum and the town of San Pietro Infine. The fact that the lunch was delicious was a nice fact, too! I promise to share the information with the people here at Casa La Salle. Best wishes and thanks again for being such a great tour guide!

Danila,

we want to express our great appreciation for the guided tour you gave us on last Saturday. We came for the war buff stuff of Monte Cassino, but you also gave us great insight in Italian history, sports, religion, politics, and geography. We had many fun and interesting discussions. The opportunity to meet your mother and taste here mele jam and limoncello really was the icing on the cake. Thank you for your hospitality and good luck with the guiding in the future!

regards Per and Anders, Stockholm, Sweden

14th October 2008

From: barbarmstrong@charter.net

Date: 02/11/08

To: info@ciociariatour.com

Object: Our thanks for a great tour

Hi Danila,

We want to thank you for giving us not only a great tour of Montecassino and the Abbey of Casamari, but for all the helpful advice you emailed prior to our departure for Italy.

We can't thank you enough for directing us to the museum Piana delle Orme. It was not only a World War II collection of artifacts and dioramas, but also gave a clear and artistic description of the development of the area. We have been to many museums in our lifetime, but this was the most unique and focused, and certainly was grand in scale. It was worth every effort to locate it outside of Latina.

The spiritual effect of the Gregorian chants at the Abbey of Casamari was amazing. It was a perfect ending to a perfect day.

We have good friends who will be traveling to Rome in April or May and I will forward your name and email address. I am sure they would enjoy your descriptions, your intellectual acuity, and your knowledgeable background information on the sights they will be seeing.

It was a grand experience and we will connect again the next time we visit Italy.

Warmest Regards,

Barb and Brad Armstrong

Danila provided a tour of Montecassino, two World War II cemeteries, and the Abbey of Casamari that was most informative and enjoyable. Danila's knowledge of both the church history related to the monasteries and the historical events of World War II in the surrounding region was very impressive.

It was a pleasure meeting you. We wish you the best of luck with your endeavors. We really enjoyed our time in Italy and hope to return some day, but it will not be next year as we will be very busy in connection with a new book coming out next spring.

Sincere regards,

Prof. Edward & Elaine Gordon

email: imperialcorp@juno.com

Website: http://www.imperialcorp.com/